terms & conditions
The owner of the online store doseofraw.com (hereinafter referred to as the vendor) is Harrol OÜ (registry code: 11364521), located at Estonia, Haapsalu, Mõtuse 1, 90304.
While making a Purchase, Client has read and accepts Vendors Terms of use.
Vendor is entitled to make changes in stores Terms of use.
All prices of Purchases on the online store are indicated in EUR currency.
Vendor accepts payments with Paypal and Credit Cards.
order process & payment
Client draws up order by adding up Purchase to „cart” and giving their name, surname, address, telephone number, e-mail and manner of payment and delivery.
Vendor approves that data given by Client is correct, will be used only in purchase order process and delivery and follows all personal data requirements given by Estonian legislation.
Vendor is not responsible for Clients given data accuracy while filling order.
Vendor does not verify buyers or owners personal data and does not take responsibility for damages that can occur while using third parties payment cards or personal data.
If order has been formalized successfully, Client receives approval in their e-mail. There is indicated order status and additional information. If approval e-mail does not appear in “inbox”, Client should contact Vendor.
Payments at doseofraw are processed with PayPal, 2Checkout and Mollie payment gateway services.
PayPal – the one of the most popular digital payment platform, owned by eBay Inc., that allows to pay for the purchase with your VISA or MasterCard.
2Checkout – online payment processing service that helps You safely check out using:
Visa
MasterCard
Discover
American Express
Diners
JCB
PIN debit cards with the Visa or MasterCard logo
Debit cards with the Visa or MasterCard logo
PayPal
shipping
Goods are shipped in Europe and the orders over 35€ is paid by the vendor. Goods are delivered by FedEx, DHL, e-packet. Airmail to the client’s doorstep or to the local post office. After purchasing an item at our online store, you will receive an e-mail with purchase confirmation.
Every purchase is processed individually within 1-3 working days starting from next day of the purchase and dispatched with chosen delivery service. All shipments generally arrive at the destination specified by the purchaser within 5-10 business days after the goods have been dispatched.
The delivery dates are to be used as a guide only and commence from the date of dispatch, we are not responsible for any delays caused by post service or destination customs clearance processes. We have the right to ship goods in up to 30 calendar days in exceptional cases.
returns
Our aim is to not have returns, but if you’re, not 100% satisfied with the items you received then we kindly ask you to email us immediately so we can authorize the return.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and the seal on top of the boxes cannot be broken or opened.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
To organize a return, please send an email to our customer service wizards via [email protected]
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
coupons & discounts
Coupon codes can be sent by email, or included in newsletters, catalogs, and advertisements.
Promotion or coupon codes can be used in checkout and the discount will be applied to the order e.g. R100 off (“Fixed Coupon“), and a Coupon with a percentage discount, e.g. 10% off (“Percentage Coupon“).
Promotion codes are only valid on specific products while stocks last and may be withdrawn at any time.
Any refund you may be entitled to receive will not include the coupon or its redemption value. You will receive no more than the amount you actually paid towards your purchase price.
duties & taxes
The orders are shipped from Europe and some orders may be subject to duties and taxes and customers are responsible for these fees. Please note that Dose of Raw does not have any control over duties and taxes. We cannot advise as to what the costs will be, as they vary by country. For more information on these fees, please contact your local customs office.